Shipping policy

Shipping Policy

Last updated: October 2026

Thank you for shopping with Zaynari Beauty. This policy explains how we process, ship, and deliver your order.

Order processing

Orders are processed within 1-3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays.
Orders placed after 12 pm or on weekends and holidays are processed on the next business day.
You will receive an order confirmation by email with your order number (for example, ZB-1001). Please keep it for tracking and support.
During launches, sales, and festive periods, processing may take a little longer. We'll let you know if your order is affected.

Shipping fees

Shipping fees are calculated at checkout based on your state and delivery method.
Any fees are shown before you pay, so there are no surprises.

Pickup

Pickup is available at the business location by appointment. We will message you when your order is ready. Please bring your order number and a valid ID.

Tracking

Once your order ships, we'll send a tracking number or a rider's contact details by email or WhatsApp. Tracking can take up to 24 hours to update after dispatch.

Delivery address

Please check that your name, phone number, and full address are correct at checkout. A working phone number helps the rider reach you.
We are not responsible for orders delayed or lost because of an incorrect or incomplete address.
If you notice a mistake, contact us as soon as possible, before your order is dispatched. Once it has shipped, we can't change the address.

Failed or missed deliveries

Couriers will usually try to call you before delivery. If you are unreachable or no one is available:

the courier may re-attempt delivery once, and
a repeat delivery fee may apply after that.

Orders that cannot be delivered and are returned to us will be refunded, less the shipping cost.

Delays

Delays can happen because of traffic, weather, courier issues, public holidays, or events outside our control. We will do our best to keep you informed, but we are not liable for delays caused by couriers or other factors beyond our control.

Damaged, missing or incorrect items

Please check your parcel when it arrives. If an item is damaged, missing, or incorrect, contact us within 48 hours of delivery at info@zaynari.com or contact us on Instagram @zaynaribeauty with your order number and a clear photo. We'll arrange a replacement or refund, as set out in our Returns Policy.

International shipping

We currently ship within Nigeria. International shipping is available to selected countries via DHL. Rates and delivery times are shown at checkout. Customers are responsible for any customs duties, import taxes, or clearance fees charged by their country.